Refund and Returns Policy

At heavenlyfate.com, your happiness is our top priority.

30 Day Return Policy

30 Day Satisfaction Guarantee

We make it a point that you enjoy every moment with us, whether you’re ordering a product or returning an item.

That’s why we promise to do our best to deliver amazing products and customer experience! That said, here are some things you might want to know:

Can I return or exchange an item?

Yes! You may return or exchange an item within the first 30 days of your receipt. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

What if I just don’t like my product?

That’s sad, but we want to make this work. We offer a 30 day satisfaction guarantee, which means if you simply don’t like your item just request a return.

How do I return an item?

If you wish to return an item, please send an email to info@heavenlyfate.com

We will get back to you with the return address in 24-48 hours.

You can return an item as long as it is unused. Best if the packaging is unopened!

As soon as we receive the item, we will either issue a refund or exchange the product for another one.

For refunds, you can expect your money back 1-2 days after we receive the item.

We pay your refund through credit card and PayPal. Credit card refunds may take 5 workdays to reflect in your bank.

Please inform us within 30 days of delivery for all returns and exchanges. This is to minimize cases of lost packages.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@heavenlyfate.com.

Do I pay for shipping on returns?

Yes, you need to cover shipment if you wish to return an item to us. You may ship back the item using the carrier of your choice.

To ensure a pleasant experience, we highly advise using a tracking service when returning an item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Can I cancel my order?

If you ordered by accident or simply changed your mind, let us know ASAP. If the order wasn’t shipped yet, we will cancel it immediately and issue a full refund.

Got more questions? Please email us at info@heavenlyfate.com so we can help.